Privacy Policy

When you register for an account, request a demo, or otherwise interact with us as an Account Owner or authorized Employee User, we may collect:

• Registration and profile information, such as your full name, email address, phone number, job title, and business name
• Account credentials, including usernames and encrypted passwords
• Business contact information, billing address, tax identifiers, and other information needed to establish and administer your account
• Payment and subscription information, including billing details and transaction history for Fieldza subscriptions
• Communications with us, including support requests, feedback, and correspondence
• Content you or authorized users upload to the Service, including customer records, job details, photos, documents, signatures, and notes
• Employee User permissions, roles, and activity within the Service
• Location information when you enable location services in the App for dispatching, routing, time tracking, or related features

If you purchase a Fieldza subscription or other paid offerings through the Website or App, we use Stripe, Inc. to process payments. We do not store full credit or debit card numbers on our servers. Our payment processors may collect and process payment card information, billing address, and related transaction data on our behalf. We may receive limited payment information from our processors, such as the last four digits of your card, card type, expiration date, and transaction confirmation details, to manage your subscription and provide customer support.

If you use payment features within the Service to accept payments from End Users on behalf of your business, additional payment-related information may be collected and processed as described in the section below entitled “Third-Party Related Terms.”

When you access or use the Website, App, or Service, our servers and third-party service providers automatically record certain information, which may include:

• Internet Protocol (IP) address and general geographic location derived from IP address
• Browser type, language, and operating system
• Device identifiers, device type, mobile carrier, and hardware model
• Pages viewed, links clicked, features used, and actions taken within the Website, App, or Service
• Date and time stamps, session duration, and referral URLs
• Crash reports, performance data, and diagnostic logs
• Search terms and interactions with in-app search functionality

We use this information to operate, secure, and improve the Website, App, and Service, to diagnose technical problems, to understand usage patterns, and to detect and prevent fraud, abuse, and security incidents.

We and our third-party partners use cookies, web beacons, pixels, local storage, software development kits (SDKs), and similar technologies to recognize you and your device, remember your preferences, authenticate sessions, analyze usage, and deliver relevant content and advertising. For more information about these technologies and your choices, see the section below entitled “Cookies & Other Automatic Data Collection.”

If you apply for employment with Fieldza or participate in our recruiting process, we may collect information you provide in your application, resume, cover letter, portfolio, references, interview notes, background check results (where permitted by law), and other information relevant to evaluating your candidacy. If you become a Fieldza employee, we may collect additional Personal Information for human resources, payroll, benefits, performance management, and workplace security purposes, in accordance with applicable law and separate employee privacy notices where provided.

If you subscribe to our marketing communications, request a demo, download content, attend a webinar, or otherwise express interest in Fieldza, we may collect your name, email address, phone number, company name, job title, industry, and marketing preferences. We use this information to send newsletters, product updates, promotional offers, event invitations, and other marketing communications. You may opt out of marketing emails at any time by clicking the unsubscribe link in any marketing email or by contacting us at support@fieldza.com. Even if you opt out of marketing communications, we may still send you transactional or account-related messages that are necessary to provide the Service.

From time to time, we may offer surveys, contests, sweepstakes, beta programs, or other promotions. If you choose to participate, we may collect information you provide, such as your name, contact information, demographic information, feedback, and survey responses. We may use this information to administer the program, improve our products and services, and for marketing analytics. Participation is voluntary, and additional terms may apply to specific promotions.

We may also use third-party marketing and analytics tools to measure the effectiveness of our advertising campaigns, understand how users discover and engage with Fieldza, and optimize our marketing efforts. These tools may collect information about your interactions with our ads and Website across devices and over time.

If you are a supplier, vendor, reseller, integration partner, or other business contact of Fieldza, we may collect business contact information, contractual information, billing and payment details, communications, and other information necessary to manage our relationship with you, evaluate partnership opportunities, and fulfill our contractual obligations.

Payment processing for Fieldza subscriptions and, where enabled, payment acceptance on behalf of Account Owners is provided by Stripe, Inc.(“Stripe”). When you subscribe to the Service or use payment features, Personal Information and financial information may be collected, processed, and stored by Stripe in accordance with Stripe's terms and privacy policy.

Stripe may collect payment card information, billing address, identity verification data, and transaction information. Fieldza does not store full payment card numbers on our servers. We may receive limited payment information from Stripe, such as the last four digits of your card, card type, expiration date, and transaction confirmation details, to manage your subscription and provide customer support. For more information, visit stripe.com/privacy.

We use Twilio Inc.(“Twilio”) to deliver SMS, MMS, and related messaging features within the Service, including appointment reminders, job notifications, two-factor authentication codes, and communications between Account Owners, Employee Users, and End Users that you initiate through the Service.

When you use messaging features, Twilio may process phone numbers, message content, delivery status, and related metadata on our behalf. Twilio's use of information is governed by its privacy policy, available at twilio.com/legal/privacy. Standard message and data rates from your carrier may apply.

We use Resend, Inc.(“Resend”) to send transactional and account-related email notifications on our behalf, such as account verification emails, password resets, billing receipts, invoice delivery, job confirmations, and service alerts.

Resend may process email addresses, message content, delivery logs, and related metadata when sending emails through the Service. Resend's use of information is governed by its privacy policy, available at resend.com/legal/privacy-policy.

We may use Google Analytics and related Google marketing services to analyze Website and App usage. Google Analytics uses cookies and similar technologies to collect information such as how often users visit our properties, what pages they visit, and what other sites they used prior to visiting. Google's ability to use and share information collected by Google Analytics is restricted by the Google Analytics Terms of Service and Google's Privacy Policy. You can learn more about Google Analytics and opt out by visiting tools.google.com/dlpage/gaoptout or by installing the Google Analytics Opt-out Browser Add-on. You may also manage certain Google ad personalization settings at adssettings.google.com.

Some browsers transmit “Do Not Track” (DNT) signals to websites. Because there is no common industry standard for responding to DNT signals, we do not currently respond to DNT signals or similar mechanisms that communicate a request to disable online tracking of users who visit our Website. We continue to monitor developments around DNT browser technology and the implementation of legally recognized opt-out mechanisms.

We engage third-party companies and individuals to perform services on our behalf (“Sub-Processors”), including:

• Stripe, Inc.: payment processing for subscriptions and in-app payment features
• Twilio Inc.: SMS, MMS, and messaging delivery
• Resend, Inc.: transactional and account-related email notifications
• Cloud hosting and infrastructure providers, data storage services, customer support platforms, analytics providers, fraud prevention services, professional advisors, and IT security vendors

Sub-Processors may access, process, and store Personal Information in the United States and other countries in connection with providing services to Fieldza. We maintain agreements with Sub-Processors that require them to protect Personal Information and use it only for the purposes for which it was disclosed. For a current list of Sub-Processors, see our Subprocessors page.

If Fieldza is involved in a merger, acquisition, financing, reorganization, bankruptcy, receivership, sale of company assets, or transition of service to another provider, Personal Information may be disclosed to counterparties and advisers and may be among the assets transferred as part of that transaction, subject to applicable law. If such a transfer occurs, the recipient's use of Personal Information will be subject to this Privacy Policy or a policy that provides substantially similar protections, and we will provide notice as required by law.

The Website and App may include features that connect to social networking services or allow you to share content to social platforms. If you choose to use these features, information you provide may be shared with the applicable social networking service and governed by that service's privacy policy. We encourage you to review the privacy settings and policies of any social networking services you use in connection with Fieldza.

The Service may enable Account Owners to connect third-party applications, integrations, and services (“Third-Party Apps”). If you or an Account Owner chooses to enable a Third-Party App, Personal Information may be shared with the provider of that Third-Party App in accordance with the Account Owner's configuration and the Third-Party App's terms and privacy policy. Fieldza does not control and is not responsible for the privacy practices of Third-Party Apps. Account Owners are responsible for reviewing and approving Third-Party Apps connected to their accounts.

We share Personal Information with Stripe, Inc. to process subscription payments, facilitate payment acceptance on behalf of Account Owners, verify identity, prevent fraud, and comply with financial regulations. Stripe may process Personal Information as our service provider in accordance with its privacy policy.

We share Personal Information with Twilio Inc. to deliver SMS, MMS, and related messaging features, and with Resend, Inc. to send transactional and account-related email notifications. These providers process phone numbers, email addresses, message content, and delivery metadata on our behalf as Sub-Processors.

We may disclose Personal Information if we believe in good faith that such disclosure is necessary or appropriate to:

• Comply with applicable law, regulation, legal process, or governmental or regulatory request, including responding to subpoenas, court orders, or lawful requests from public authorities
• Enforce our Terms of Service and other agreements, including investigating potential violations
• Detect, prevent, or address fraud, security, or technical issues
• Protect the rights, property, or safety of Fieldza, our users, End Users, Employee Users, Account Owners, or the public, as required or permitted by law
• Facilitate the collection of debts or protect against credit risk

We may also share Personal Information with advertising and marketing providers to deliver and measure targeted advertising, as described elsewhere in this Privacy Policy. Where applicable law provides you with the right to opt out of the sale or sharing of Personal Information for targeted advertising, you may exercise that right as described in the section below entitled “US State Privacy Rights.”

If you are a California resident, please see our dedicated California Privacy Notice for additional disclosures and rights under the California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act of 2020 (collectively, “CCPA/CPRA”). Subject to certain exceptions, California residents have the right to:

• Know. Request that we disclose the categories and specific pieces of Personal Information we have collected about you, the categories of sources from which we collected it, the business or commercial purposes for collecting, selling, or sharing it, and the categories of third parties to whom we disclose it
• Delete. Request deletion of Personal Information we have collected from you, subject to certain exceptions
• Correct. Request correction of inaccurate Personal Information we maintain about you
• Opt Out of Sale or Sharing. Direct us not to sell your Personal Information or share it for cross-context behavioral advertising. We do not sell Personal Information for monetary consideration. We may share Personal Information for cross-context behavioral advertising as described in this Privacy Policy
• Limit Use of Sensitive Personal Information. Request that we limit our use and disclosure of sensitive personal information to purposes permitted by the CCPA/CPRA, where applicable
• Non-Discrimination. Not receive discriminatory treatment for exercising your CCPA/CPRA rights

To submit a request, email us at support@fieldza.com with the subject line “California Privacy Request” or call us at (916) 598-0203. We will verify your request using information associated with your account or other reasonable verification methods. You may designate an authorized agent to submit requests on your behalf by providing written authorization and verifying the agent's identity as required by law.

In the preceding twelve (12) months, we may have collected, used, and disclosed the categories of Personal Information described in the section above entitled “What We Collect” for the business purposes described in the section above entitled “Use of Personal Information.” We do not sell Personal Information as traditionally defined. We may share Personal Information with advertising partners for cross-context behavioral advertising as described in this Privacy Policy.

If you are a Colorado resident, the Colorado Privacy Act (CPA) may provide you with the right to access, correct, delete, and obtain a copy of your Personal Information, and to opt out of the processing of Personal Information for purposes of targeted advertising, the sale of Personal Information, or profiling in furtherance of decisions that produce legal or similarly significant effects. To exercise these rights, contact us at support@fieldza.com with the subject line “Colorado Privacy Request.” You may appeal our decision regarding your request by replying to our response and indicating that you wish to appeal.

If you are a Connecticut resident, the Connecticut Data Privacy Act (CTDPA) may provide you with the right to access, correct, delete, and obtain a copy of your Personal Information, and to opt out of the processing of Personal Information for targeted advertising, the sale of Personal Information, or profiling in furtherance of solely automated decisions that produce legal or similarly significant effects. To exercise these rights, contact us at support@fieldza.com with the subject line “Connecticut Privacy Request.” You may appeal our decision regarding your request by contacting us at the same email address.

If you are a Virginia resident, the Virginia Consumer Data Protection Act (VCDPA) may provide you with the right to access, correct, delete, and obtain a copy of your Personal Information, and to opt out of the processing of Personal Information for targeted advertising, the sale of Personal Information, or profiling in furtherance of decisions that produce legal or similarly significant effects. To exercise these rights, contact us at support@fieldza.com with the subject line “Virginia Privacy Request.” You may appeal our decision regarding your request by contacting us at the same email address.

If you are a Utah resident, the Utah Consumer Privacy Act (UCPA) may provide you with the right to access and delete your Personal Information and to opt out of the sale of Personal Information and certain targeted advertising. To exercise these rights, contact us at support@fieldza.com with the subject line “Utah Privacy Request.”

Additional U.S. states have enacted or are enacting comprehensive privacy laws that may provide residents with rights similar to those described above, including rights of access, correction, deletion, portability, and opt-out of certain processing activities such as targeted advertising, sale of Personal Information, and profiling. If you reside in a state with a comprehensive privacy law and wish to exercise applicable rights, please contact us at support@fieldza.com and identify your state of residence and the right you wish to exercise. We will respond in accordance with applicable law.

We process Personal Information on the following legal bases, as applicable:

• Contract. Processing necessary to perform our contract with you or to take steps at your request before entering into a contract, such as providing the Service and managing your account
• Legitimate Interests. Processing necessary for our legitimate interests, such as securing and improving the Service, preventing fraud, conducting analytics, and marketing Fieldza to business customers, provided those interests are not overridden by your rights
• Consent. Processing based on your consent, such as for certain marketing communications or optional cookies, which you may withdraw at any time
• Legal Obligation. Processing necessary to comply with applicable laws, regulations, and legal process

Subject to applicable law and certain exceptions, individuals in the EEA and UK have the following rights:

• Access. Request confirmation of whether we process your Personal Information and obtain a copy
• Rectification. Request correction of inaccurate or incomplete Personal Information
• Erasure. Request deletion of your Personal Information in certain circumstances
• Restriction. Request restriction of processing in certain circumstances
• Portability. Request transfer of Personal Information you provided to us in a structured, commonly used, machine-readable format, where technically feasible
• Objection. Object to processing based on legitimate interests, including profiling, and to processing for direct marketing purposes
• Withdraw Consent. Withdraw consent at any time where processing is based on consent, without affecting the lawfulness of processing before withdrawal

To exercise these rights, contact us at support@fieldza.com. We will respond within the timeframe required by applicable law.

When we transfer Personal Information from the EEA, UK, or Switzerland to countries that have not been recognized as providing an adequate level of data protection, we implement appropriate safeguards as required by applicable law. These safeguards may include Standard Contractual Clauses approved by the European Commission or UK authorities, and supplementary measures where appropriate. You may request additional information about our transfer safeguards by contacting us at support@fieldza.com.

If you are located in the EEA or UK, you have the right to lodge a complaint with a supervisory authority in your country of residence or place of work, or where you believe an infringement of applicable data protection law has occurred. A list of EEA supervisory authorities is available from the European Data Protection Board. In the UK, the supervisory authority is the Information Commissioner's Office (ICO).

For questions about our GDPR compliance or to exercise your rights, contact our data protection contact at support@fieldza.com. We have not appointed a formal Data Protection Officer as we are not required to do so under applicable law; however, privacy-related inquiries sent to this address will be handled by personnel responsible for data protection matters.