Law Enforcement & Data Disclosure Requests

Last Updated: June 26, 2025

Fieldza by Flintime Inc. ("Fieldza," "we," "us," or "our") provides cloud-based field service management software that helps business customers manage clients, jobs, quotes, invoices, scheduling, dispatching, payments, communications, and related field operations (the "Service"). Fieldza is offered through our the website located at https://fieldza.com and any subdomains thereof (the "Website"), our native mobile application for Apple iOS devices distributed via the Apple App Store ("Fieldza for iOS"), and our native mobile application for Android devices distributed via Google Play ("Fieldza for Android"). The Fieldza for iOS and Fieldza for Android are collectively referred to as the "Apps" or "Mobile Apps." The Website, Apps, and Service are Fieldza products owned and operated by Flintime Inc..

Safeguarding user data across the Website, Fieldza for iOS, Fieldza for Android, and Service is vital to the trust our customers place in Fieldza to keep their business data, including data relating to their customers, secure.

These guidelines are intended for law enforcement agencies, government authorities, and other parties seeking information about a Fieldza account or resources hosted on our platform. Claims of copyright infringement are addressed separately in our Copyright & DMCA Policy.

Disclosure Requests

Fieldza may disclose certain user information in response to valid legal process, including subpoenas, court orders, search warrants, and other legally binding requests, where required or permitted by applicable law. Any request from a non-account owner for user information should be made through valid legal process unless an emergency exception applies as described below.

To request information regarding jobs, invoices, payments, messages, or other records facilitated through Fieldza, the applicable account holder's name, account identifier (if known), and a specific date range should be included in the request. Fieldza cannot process overly broad, vague, or speculative requests and cannot guarantee that we will have any given records for a particular user. Availability of information depends on our data retention policies, which vary according to the type of information and user actions.

Fieldza will use commercially reasonable efforts to provide information validly requested in accordance with this policy. Fieldza reserves the right to charge users, on a time-and-materials basis, for efforts taken to respond to valid law enforcement requests initiated at a user's request.

Requests from Government Agencies and Law Enforcement

United States Requests

Except in rare exigent circumstances described below, Fieldza discloses user information upon receipt of valid legal process issued under the laws of the United States, including federal or state subpoenas, court orders, or search warrants. We may notify affected users about requests for their account information unless prohibited from doing so by law or court order.

International Requests

For legal requests from government agencies or law enforcement outside the United States, we generally require that the request be made through appropriate international channels, such as a mutual legal assistance treaty (MLAT) process or other mechanism recognized under applicable U.S. law, unless we are otherwise permitted to respond directly under applicable law.

Emergency Requests

In emergencies involving imminent danger of death or serious bodily injury, law enforcement may submit an emergency disclosure request to support@fieldza.com with the subject line Emergency Disclosure Request. Emergency requests must include the nature of the emergency, the specific information requested, and the requesting official's name, agency, badge or ID number, and contact information. Fieldza will review emergency requests on a case-by-case basis and may disclose information where we determine, in good faith, that an emergency involving imminent harm exists.

Notification to Fieldza Users

If a request for information is valid, we will preserve the necessary information and make a reasonable effort to notify any affected account owner(s) by sending a message to their verified email address, unless we are prohibited by law or court order from doing so. Notwithstanding the foregoing, we may choose not to notify a user if we determine, in our sole discretion, that providing notice would be ineffective, prejudicial, might create a risk of injury or harm to an individual or group, or is otherwise inappropriate in the circumstances.

In most cases, upon notification, the user may have the right to file an objection with the court or otherwise legally challenge the request. If, prior to the deadline, we receive notice that the user has filed an objection or challenge, no information will be delivered until that process concludes, unless otherwise required by law.

Serving Process on Fieldza

Any request for user information must include a valid return email address for us to deliver information or contact you with questions. Fieldza prefers to receive legal process via email at support@fieldza.com. Legal process may also be served by mail to the address below.

Fieldza by Flintime Inc.
Attn: Legal Department: Law Enforcement Requests
254 Chapman Rd, Ste 208 #20381, Newark, Delaware 19702, USA
Email: support@fieldza.com
Phone: (916) 598-0203

Please make requests as specific and narrow as possible, including:

Full information about the authority issuing the request
The name, title, badge or ID, and agency of the responsible official
An official email address and contact phone number
The Fieldza account holder's name, email address, or account identifier, if known
A specific date range and description of the types of records requested

Please allow at least two (2) weeks for us to review and respond to your request. Fieldza reserves the right to modify these practices in its sole discretion. For questions about this policy, contact support@fieldza.com.